TERMS AND CONDITIONS

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​Payment:

1. The total cost of services must be paid to confirm the reservation. Any additional changes are subject to a new quote. This value will not be refunded if cancellation occurs less than 7 days before your delivery.

2. The cost of delivery / congestion charge / parking (where on-road parking is not available) is additional to the cost of the gifts, please confirm if we deliver to your chosen area as well as verify the cost before booking.
 

3. The cost of the items can change due to rising costs periodically.

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Substitutes:

4. On certain seasonal products, we may offer a similar alternative, please confirm if you have a particular preference on substitute items.

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Allergens:

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5. We will make our best efforts in catering to allergies and intolerance, However please be aware that nuts and lactose are used in our gifts, and we are therefore unable to guarantee a total absence of these allergens.

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Disclosure:
 

6. We will ensure items arrive as per the catalog, once the items have been delivered, they will become the responsibility of the customer, if any of the items get damaged after successful delivery, we cannot take liability for carelessness*

7. The cost of delivery will ensure we deliver only to the highest standard, however if you want to pick up your items instead of paying extra for delivery, you may. However this is to be confirmed before purchase. Point number 6 will still apply*

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Refunds:
 

8. If in the rare occasion an item arrives faulty, or broken we will refund only the item which was effected, as all items are custom made to order, we unfortunately cannot refund any item in full unless full fault on our side before delivery. Please do not expect the payment to be transferred straight away, do allow up to 3 working days to be processed.  Refunds can only be paid back to the person who ordered.
 

Mistakes on your order (At no fault on our end) :

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Please make sure you send us the correct information before confirming your order, as delays can happen if we cannot reach you on the day / time of delivery. 

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We ask that you make 100% sure to confirm:

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• Your messages and spelling are correct, as we cannot proof read these

• The address and instructions for delivery are correct, as we will charge extra for returning at an alternative time.

• The date of delivery is correct, as most products are made to order and a double booking will be charged if last minute changes occur with perishable products.

• Both your number and the recipient's contact number is correct, in case we need further assistance on the day. 

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If you still have any questions, please Contact us

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